Post Mail Express, with its registered address at Shop A5 & A23, Nigerian Airforce, Shopping
Complex Ikeja, Airport Road, Ikeja, Lagos; and
You or Your company
A) How your items should be Presented
You must ensure that the contents of your package are not offensive, threatening or prohibited under the law.
It is always your responsibility (not ours) to ensure that you state accurately the contents of your package. This is to enable us handle it carefully with the needed care. Thus, we do not take any responsibility for a damaged package resulting from mishandling due to a lack of knowledge of the accurate content of a package.
Although not compulsory, we recommend you take a picture of the item(s) in your package and upload unto our site when booking our service. This is a measure to ensure your description matches your item. Also, this stands as your evidence to ensure we deliver your item(s) in the state they were collected. Our drivers are also mandated to take a picture of the item(s) in your package before collection. Therefore, they cannot pick up your package if you refuse them from taking the picture. In any case where this pictorial evidence was not taken, we cannot take responsibility for any discrepancy that may arise in regards to differences between your description of the item(s) in the package and it/their condition at delivery.
B) Declaration of contents
Only items you want to be delivered to same address should be put in the same package.
Therefore, you must not mix items to be delivered to different locations into same package.
Ensure the outside of each package bears a clear, complete and accurate address.
Ensure your package is adequately packed with a bunding material such as Sellotape, rubber
bands, bunding ties, envelopes and so on. Fragile items should be packed and labelled
accordingly. We would not accept damage resulting from inadequate packaging.
C) Delivering Packages
Our delivery services are only provided on working days except we agree otherwise
We may not deliver any parcel if we consider:
The address is unsafe and the safety of our staff would be at risk in any way.
The address on the item is incomplete or has not been printed or written clearly enough to read.
A signature is required on delivery and nobody is available to sign.
If any item in the package is prohibited under the law.
D) Liability Cover
In case of damage, Post Mail Express offers a limited liability cover of either 5,000 naira or the value of the package whichever costs less.
In the case of loss, we would reach out to you to discuss our compensation and refund options.