Terms and Conditions

Right to Reject Requests for Shipping Services

We have right to reject any request for shipping in its sole discretion. Without limitation, any shipment containing any item that is considered a restricted article or hazardous material by the Department of Transportation (DOT), International Air Transport Association (IATA), or the International Civil Aviation Broker (ICAO), will not be shipped. Shipments containing items that cannot be transported legally or safely, include, but are not limited to:

  • Animals
  • Plants
  • Chemicals
  • Perishables
  • Currency
  • Precious Metals
  • Explosives
  • Precious Stones
  • Liquor
  • Negotiable items in Bearer Form

If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or be located, PME shall use reasonable efforts to return the Shipment to Sender.

Shipping Charges

PME Shipment charges are calculated according to the volumetric weight per piece and any piece may be re-weighed and re-measured by PME to confirm this calculation.

PME liability

PME’s liability is strictly limited to direct loss and damage to a Shipment only, a refund will be permitted for only packages valued at maximum of #50,000.

PME is not liable for any loss or damage arising out of circumstances beyond control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to PME, e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

Obligations of Customer

  • Customer will make every effort to accurately measure the dimensions and weights of all items and understands that the Broker rate depends upon the accuracy of this information.
  • Shipment must be scheduled before 10am for a same day delivery service.