Frequently Asked Questions (FAQ)

Find answers and general information quickly about PostMailExpressServices here

WE OFFER THREE (3) DOOR TO DOOR DELIVERY OPTIONS:
  • Same delivery only between Lagos and Abuja
  • Next delivery
  • Three (3) business days delivery

We offer three (3) convenient speed and price bands for our delivery option. Click here “PME Rates” to see our rates.

Upon completion of scheduling pickup, your tracking and order ID will be sent to your mail which will be used to track shipments.

Using our track option on the website, you can input your tracking ID at any time to see Real- time status updates on your shipment.

Yes we offer door delivery service across all our delivery options.

Depending on the delivery option available, your shipment will arrive exactly on the same day or the next day or in three (3) business days as you have selected.

  • Online payment via GTPay, Wallet.
  • Bank Transfer

The Maximum size of parcel for same day delivery & Next day delivery is 2kg. For other delivery options i.e. the three (3) business days option, we can deliver up to a maximum of 200kg.

Items for same day delivery must be picked up before 10am. After 10am, the option will be disabled and your request automatically rolls over for the Next day delivery.

We offer a special delivery service (i.e. Van-Hire service) to major towns and cities except Lagos and Abuja. To hire an Van, kindly click and fill “VAN-HIRE FORM”

To order for cargo delivery, kindly click and fill the “CARGO DELIVERY FORM” And our representative will get back to you as soon as possible.

As part of our insurance policy, we offer a refund on goods valued not more than Fifty thousand naira (₦50,000.00). In a case where goods are valued more than Fifty thousand naira, we will reach out to you with other refund options.